Frequently Asked Questions
I've never registered with the Woodstock Skating Club (WSC) before. How do I create an account?
Click on the login button in the top right corner of the webpage. The right hand side of the page will say "First Time Registering with WSC?”. Fill in the form and follow the instructions for registration.
Why do I need to complete my registration within a limited time period?
Registration spots for all of our programs are limited. To ensure that your spot is saved during the registration process and that all users have an equal opportunity to register for programs, you must confirm your registration with payment by cheque or e-transfer.
I have registered, but I also noticed additional fees added to my invoice. What are these fees?
The following fees apply to all registrations for our FALL/WINTER programs:
Skate Canada Fee - $44.00 - This fee is a 1 year membership (Sept 1-Aug 31) that all participants of any Skate Canada sanctioned program are required to pay. This fee provided insurance, as well as program development. This fee is paid to Skate Canada by the club and is not refundable.
Ontario Skaters Promotion Contest - $40.00 - Each family will be provided with a booklet of 20 tickets to sell at the beginning of the season. Sell the tickets to recover the $40 cost. After you have sold your tickets, drop the ticket stubs in our secure lockbox before the deadline (early January). This fundraiser helps to cover cost and keep registration down. This fee is not refundable.
Fundraising/Volunteer Bond - $50.00 per season - Each family is required to pay a bond of $50 at the time of registration. You will have several opportunities throughout the season to earn this bond back. Please visit our Fundraising Page & Volunteer Page for more details. This fee will only be refunded once ALL requirements have been met. There are no refunds for participants that withdraw from a program.
I am having troubles registering. Who can I contact for help?
Thank you again for your patience as we transition to this new system. Any inquiries regarding registration can be sent via email to email@example.com and the on-line registration administrator will respond within 72 hours.
Cancellation and Refund Policy
What is the Cancellation Policy?
The Club reserves the right to cancel a session due to insufficient registration. In event of a club related cancellation, a full refund will be provided.
What is the Refund Policy?
All refund requests must be made in writing to firstname.lastname@example.org. Once the session had begun, no refunds will be granted with the exception of requests for medical reasons. Refunds for medical reasons will require a doctors note.
In the event that a session is cancelled due to lack of registration, a full refund will be issued.
Mandatory fees are NOT refundable. (Skate Canada fee, Promotional Lottery Book and fundraising fee). A $25 administration fee will apply.
WEATHER RELATED Cancellations
In the event of inclement weather, a post will be Made in the Woodstock skating club Facebook page and an email will be sent out to general members by 4 pm that day to notify of session cancellation. If no notification is made of session cancellation , the session will run as scheduled. Skaters are encouraged to attend when safe to do so. These cancellations are out of WSC control and no make up session or refunds will be offered.
Does my child have to have previous skating experience before signing up for the program?
No. This program is suitable for new skaters, as well as those with some experience.
Is the CanSkate program sufficiently advanced for my skater’s skills?
By the time they complete CanSkate, skaters should have several skating skills, some of which are listed here: fast forward and backward perimeter stroking, forward and backward crosscuts, side stops with speed, turns, basic spins, and jumps.
If I am sure that my skater is too advanced for the CanSkate level, what are his/her options with your club?
Skaters who our coaches have assessed as being too advanced for the CanSkate program will have the option of going up to the Intro STARSkate program (figure skating). Further information about the STARSkate program can be found by going to the figure skating tab on the Skate Canada Website.
Is there a power skating program at your club?
Yes, at this time we are running a CanPowerSkate program with a Skate Canada certified CanPowerSkate coach. For a closer look at the CanPowerSkate program, please visit: https://skatecanada.ca/learn-to-skate/canpowerskate. Please visit our Registration page for session schedule and information.
My child has previous experience in another program. How will he/she be placed in the CanSkate program?
A skater who comes from another Skate Canada club will be placed in the appropriate stage, based on the final standing at the other club. Some review might be required to ensure consistency in the session.
How do I withdraw due to injury?
After 3 weeks, refunds will be given for medical reasons only. Medical certificate may be requested. A $25 administration fee will apply.
How do I transfer to another CanSkate class?
There is no automated system to do that at this time. Please email email@example.com and request a class day change based on availability.
Can I move my child to a different class day for a couple of weeks due to a temporary conflict and then return to the original class day?
No. If there is space available, you can move your skater on a permanent basis, but you cannot move back and forth between class days.
If there are no spaces left in a class, do I have to pay to have my child’s name put on a waitlist?
How do I put my child’s name on the waitlist?
If a class if full, instead of a "Register" button beside the session, there will be a "Waitlist" button. When you should click that button, the site will allow you to add a child from your profile to the waitlist. Once a position has become available, you will be notified by email that a position is available. You can then log into the website and either register your child or remove them from the waitlist to allow the next person on the list to take their spot. Once the position is offered, there will be a limited time to complete the registration.
Can I find out where my child’s name is on the waitlist?
If you log into the website and click on "My Account" on the top right hand corner, you can then select "My Waitlist" from the submenu on the left hand side. This list will display each of the programs and children who are on the waitlist for each individual program along with their position on the list.
Can my skater just sign up for private lessons without taking part in any group lessons?
No. We do not offer “private lesson only” CanSkate sessions, but group lesson members have an opportunity to take a private lessons (at extra cost) during the session.
How do I arrange for private lessons?
The Woodstock Skating Club is fortunate to have retained a high calibre of dedicated professionals who, in addition to club work, offer private lessons. The Club does not participate in your selection of a professional coach for your skater.
Tips for Consideration
1. Talk to the Coaches. You are making a decision for your skater’s needs. Therefore, take the time to introduce yourself, advise them that you are considering private lessons, and inquire as to whether the coach is accepting students. Talk to skating parents for added information if desired.
2. Watch the Coaches. Check out how they conduct themselves and how they interact with the other skaters.
3. Fees. Fees for service vary so feel free to ask the Coach what they charge.
4. Group Lessons. You may wish to ask whether the Coach teaches semi-private and small groups as well.
REMEMBER… IT’S YOUR DECISION.
Parents should expect their children’s coaches to:
- Be safety conscious
- Be properly trained in the art of coaching
- Make the sport enjoyable for their children
- Treat each child as an individual
Parents should not expect their children’s coaches to:
- Be babysitters
- Push children unreasonably
- Make a star athlete out of their child, unless the child is exceptionally talented
- Force a non-competitive child into competition
How do I contact a Coach to discuss a private lesson?
Woodstock Skating Club Professional Coaches are all First Aid and NCCP Certified
Beth Lochhead 519-456-6033
For more information please contact a WSC board representative at the CanSkate information table or via email at firstname.lastname@example.org.
Can I drop my child off for classes and leave the arena?
No. A parent or other responsible adult must be available in the rink or in the lobby area during the class.
Can I stand on the ice with my child if he/she is uncomfortable?
No. For insurance purposes, only Skate Canada members are allowed on the ice.
My skater has to miss one of his/her classes. Can she attend another class to make up for the missed class?
Members are assigned to specific groups on the day for which they registered and cannot attend a class on another day unless they make a permanent move to that class (only possible if there are spaces available).
If we have an extended vacation planned, can I register my child for only part of the lessons or get a refund for the lessons missed?
Participants who go away on extended vacations cannot make up the missed classes on another class day or receive a refund for missed classes. Parents who opt to register for only the latter part of a session must wait until that date to register and cannot request that a space be held for their child.
Do I have to buy the skates and helmet or are they available for rent?
All participants must provide their own equipment. Required equipment includes skates (figure, hockey, or recreational) and helmets. We encourage face masks for anyone new to skating.
Does my skater need a helmet if they can already skate?
Yes. For insurance purposes and safety considerations, all skaters must wear a CSA approved hockey helmet until the completion of stage 5.